Meet Eris, your new front of house. Drag the dot.
SetPoint is your shop’s back office, and Eris runs it. She answers every call, text and email in your shop’s name, books routine visits and orders parts under your limit. You keep the calls that cost money.
SetPoint works on top of Housecall Pro
The Garcias need heat tonight
Their call went to voicemailA tech is on the way
Waiting on youDone by ErisNeeds your OK
things waiting on you.thing waiting on you. Eris handled the rest.
9:12 pm. The Garcias have no heat, and the call goes to voicemail.Eris answers and sends your on-call tech. He’s on his way.
Your tech is at the supply house, guessing which part fits.Eris reads his nameplate photo. He buys the right part.
Lee’s part came in Monday, but nobody called him to book the visit.Eris texted Lee a time as soon as the part was ordered.
Dana’s AC is blowing warm. Nobody has replied to her text.Eris offered Thursday, 10 to 12, and booked it when Dana said yes.
R. Chen hears the same noise again and is waiting for a call.Eris flags it for your dispatcher, with his last visit.
The Nguyens booked online. Nobody confirmed it.Eris confirmed it, and it’s in Housecall Pro.
This Tuesday is an example. One HVAC shop we work with spent about 10 hours a week on parts alone.
Pick an example. Eris handles what’s inside your rules and texts you about it. Anything outside them, she asks you first.
Eris · SetPoint
Eris does the everyday work inside your rules. Anything that needs your OK comes to you.
Answers every call. Calls, texts, email and web chat, in your shop’s name, day and night.
Dana R. · 7:42 pm
Hi, the AC is blowing warm. Can someone come this week?
I can get a tech to you Thursday, 10 to 12. Want me to book it?
Orders the right part. She checks your vendors and orders under your limit. Over it, she asks you.
45/5 µF capacitor · Diaz job
Valley SupplyToday$38
Main St. SupplyThursday$31
Coastal HVACDoesn’t fitNo
Books routine visits. Inside the rules you set, with a confirmation to the customer and a text to you.
This week
Tue8 to 10Booked
Wed3 to 5Moved
Thu10 to 12Open
Sends emergencies to a person. A no-heat call goes straight to your on-call tech. She never books one.
Emergency line · 9:12 pm
No heat, two kids at home.
Luis paged · about 40 minutes away
Books return visits. The customer gets a time as soon as the part is ordered.
Text to Lee K.
Your part is on the way. Can we come Thursday, 10 to 12?
Thursday works.
Prices Good, Better, Best estimates. From your price book. Nothing goes out until you approve it.
19-year-old unit
Waiting for your OK
Drafts review asks. Happy customers get a review ask for you to send. Complaints are screened out.
Draft to D. Alvarez
Thanks for having us out yesterday. If you’re happy with the work, a quick review would mean a lot.
Remembers every customer. Their equipment, their past visits and the noise from last time.
R. Chen
EquipmentCarrier 2-ton, 2014
Last visitTune-up in March
Possible callback: same noise
Names, parts and prices on these cards are examples.
Eris does the work start to finish, inside your rules. Only four kinds of decisions still come to you.
Eris, start to finish
Still yours
SetPoint · now
Needs your OKA $214 fan motor, over your $100 limit. Order it?
You get a text for each one, and every step is on your SetPoint dashboard. Everything lands in Housecall Pro.
We filled in example numbers. Turn the knobs to match your shop.
a month, from missed jobs and time spent on parts.
Each dot is a missed call. The amber ones would likely have booked.
Operations, which answers your calls and orders your parts, costs $1,479 a month.
Front Desk, which only answers your calls, costs $579 a month.
Every SetPoint plan includes Eris. Pick how much she handles. No per-seat pricing, and setup is included.
For shops losing calls to voicemail.
$a month
Where we’d start most shops
For shops ordering parts every week.
$a month
For shops that want the website handled too.
$a month
Operations is where we’d start most shops.
Front
Desk$a month
Operations$a month
Whole
Shop$a month
Not sure which one fits? Tell us about your shop and we’ll help you pick.
SetPoint is your shop’s back office, on top of Housecall Pro. Eris runs it. She answers customers, books routine visits and orders parts inside your rules. Every SetPoint plan includes Eris.
Yes, if you’re on Housecall Pro. SetPoint works on top of it, and every booking and change Eris makes shows up there. ServiceTitan is next. Using something else? Tell us so we know you’re waiting.
No. Most shops don’t have enough people to answer the phones and order parts. Eris takes that work, so your team can do the rest.
No. Eris spots emergencies and sends them to your on-call tech. You decide who’s on call.
Eris sends booking confirmations and parts updates inside your rules. Estimates and newsletters need your approval before she sends them. Review asks and tune-up reminders are drafts for you to send.
One walkthrough. We connect Housecall Pro and load your price book, vendors and rules. You set the booking rules and your parts limit. Setup is included.
Yes. It’s month to month, with no long contract.